Canceling Your Order – What You Need to Know At Shoppergaze Private Limited(“we,” “our,” “us”), we operate The Couture World with a commitment to enhancing our users' (“you,” “your”) experience by offering a user-friendly cancellation policy. We understand that shopping decisions can change, and we strive to offer cancellation options for eligible orders. Cancellations are only possible before an order progresses into processing. Once an order is confirmed and moves to fulfillment, cancellation may not be possible. We encourage customers to double-check their selections before finalizing their purchase. If a cancellation request is accepted, refunds (if applicable) will be processed based on the original payment method.
Steps to Cancel Your Order
Navigate to your account dashboard and check if cancellation is available.
If the order has entered processing, cancellation may no longer be an option.
Refunds for successfully canceled orders will be initiated as per our refund policy.
Promotional and discounted items may have specific cancellation restrictions.
For urgent assistance, reach out to customer support for guidance.
Cancellation Eligibility & Restrictions Orders can only be cancelled within a specific timeframe before they enter processing. Custom orders, limited-edition pieces, or items purchased with promotional codes may have different cancellation terms. If an item is already being prepared, cancellation may not be possible. We reserve the right to decline cancellation requests if they do not meet our policy guidelines. Reviewing the cancellation policy before making a purchase ensures a smooth shopping experience.
Refunds After Cancellation – What to Expect If an order is successfully canceled, the refund will be processed using the original payment method. Refund processing times vary depending on financial institutions and payment providers. Discounts, promotional offers, or store credits used on the purchase may not be eligible for a refund. In some cases, store credits or alternative refund methods may be provided. We are committed to handling cancellations and refunds with clarity and efficiency.
Exceptions to Cancellations
Custom or made-to-order products may not qualify for cancellation.
Purchases made with gift cards or discount codes may have specific cancellation terms.
Once an order is in fulfillment, cancellation requests will not be accepted.
Multiple cancellation requests from the same account may be subject to review.
Cancellation approvals are subject to compliance with our policy guidelines.
Keeping You Informed About Policy Updates We may periodically update our cancellation policy to improve clarity and customer experience. Any revisions will be reflected on this page, ensuring transparency in our processes. Before placing an order, we encourage customers to review the latest policy terms. Our goal is to provide a balance between customer flexibility and operational efficiency. Staying informed helps in making well-informed purchase decisions.
