Your Shopping, Our Responsibility  

Shoppergaze Private Limited (“we,” “our,” “us”) who is the owner of  The Couture World is dedicated to providing our users' (“you,” “your”) with an exceptional shopping experience. While we take great care to ensure the highest quality in all our products, we understand that sometimes returns or exchanges are necessary. If you happen to receive a defective or damaged item, please get in touch with our customer support team within 48 hours of receiving your order. We’re here to assist and resolve any issues promptly, ensuring your shopping experience stays smooth. Our goal is always to keep you satisfied and confident with every purchase.  

Seamless Return Process, Every Time  

Should you need to return or exchange an item, our customer support team is ready to guide you through the process with ease. Be sure to contact us within the required timeframe, and we'll ensure you get a fast and effective solution. If we've sent you the wrong item, please inform us immediately, and we will either replace or return it for you. All returns should be in their original condition: unused, undamaged, and with original packaging, tags, and invoices intact. This helps ensure a smooth return and quick resolution of your issue.  

Items Excluded from Returns  

• Hygiene-Related Products – Intimate items, such as underwear, swimwear, or socks, cannot be returned for hygiene reasons.  
• Discounted & Final Sale – Items purchased at a discount or labeled as final sale are non-returnable.  
• Personalized Items – Customized or personalized products are non-returnable unless found defective.  
• Altered Products – Items that show signs of alteration, washing, or use are not eligible for return.  
• Clear Return Policies – Non-returnable items will be explicitly mentioned in product descriptions, so please check before purchasing.  

Return Shipping Details  

If we’ve made a shipping mistake, the return shipping costs will be fully covered by us. However, for returns due to personal preference or change of mind, you’ll need to cover the cost of return shipping. To ensure your item returns safely, we suggest using a trusted courier service. If the product is defective or damaged, we’ll provide you with return instructions and cover the return shipping charges, ensuring the process is fully transparent and easy for you.  

Refunds: Simple and Fast  

Once we receive and inspect your returned item, we will initiate the refund process through your original payment method. We aim to complete the refund process within 5-7 business days, ensuring that your funds are returned swiftly. You’ll receive a confirmation email once your refund is processed. We are committed to making the refund experience as fast and convenient as possible so you can shop confidently with us.  

We’re Here to Assist You  

If you have any questions or need assistance with returns, exchanges, or refunds, our customer support team is just a message away. You can reach out to us via shoppergazeprivatelimited@gmail.com , and we will respond promptly to help resolve any issues. We are dedicated to making sure your shopping experience is smooth, from the moment you place your order to when your return is processed. Your satisfaction is important to us, and we’re here to ensure every step is easy and hassle-free.