At Shoppergaze Private Limited (“we,” “our,” “us”), we manage The Couture World to make it the ultimate shopping destination for our users (“you,” “your”). Every order is carefully processed, packed, and dispatched to ensure it reaches you in immaculate condition. This policy outlines our shipping and delivery procedures, applicable to all purchases made on our platform. By placing an order, you acknowledge and accept these terms, and we are dedicated to making your shopping journey as smooth as possible.
We deliver across India, ensuring that our curated fashion selections are available to customers everywhere. While international delivery is not currently supported, we are continuously working on expanding our coverage. Whether you’re in a metropolitan hub or a quaint town, your style picks are always within reach. Our logistics network is constantly evolving to bring more regions under our delivery umbrella. With trusted courier services, we focus on secure and timely deliveries, and any expansion updates will be shared on our website.
Standard shipping usually takes 3-8 business days, based on your location. Our collaboration with top courier partners ensures that your order is transported safely and delivered promptly. While we aim for quick deliveries, occasional delays due to unforeseen circumstances may arise. If your order is delayed, our support team is available to assist and provide updates. Keeping you informed and ensuring a hassle-free experience is our commitment.
If your order arrives in a damaged condition, reach out to our support team within 48 hours with images for verification. After reviewing the issue, we will either process a replacement or initiate a refund. In case of lost shipments, we coordinate with our courier partners to investigate and resolve the situation. Every order is securely packed to minimize the chances of damage while in transit. Providing a worry-free shopping experience is our top priority.
Some products, such as delicate, oversized, or premium items, require additional handling during shipping. Specific shipping instructions will be mentioned on the respective product pages for complete transparency. We recommend reviewing these details before placing an order to avoid any confusion. Our logistics team employs specialized packaging techniques to protect such items during transit. If you have any concerns regarding exclusive products, our support team is always available to assist.
For any queries regarding our shipping and delivery process, our dedicated support team is here to help. You can reach out to us at shoppergazeprivatelimited@gmail.com , and we’ll respond at the earliest. We believe in clear communication and ensuring a seamless shopping experience for every customer. Your trust is invaluable to us, and we appreciate your choice to shop at The Couture World , where fashion meets convenience with every order.